Privacy & data protection

Privacy Policy

Learn how we respect and protect your personal information at our boutique offline poker card room and grill. This statement outlines our commitment to privacy for all website visitors and guests at Theam Berttable.

What Personal Information We Collect

We collect only the personal information that is reasonably necessary for us to operate our boutique card room, Texas Hold'em tournaments, Pot-Limit Omaha events and grill restaurant services in a safe, efficient and guest-focused manner.

Contact & booking details

When you submit a table or dining request, register interest in an offline poker event, or contact us through our website forms, we may collect:

  • Name
  • Email address
  • Phone number
  • Preferred date and time
  • Group size and seating preferences
  • Tournament or event preferences

Service preferences & notes

To personalise your dining and offline poker experience, we may ask for or record:

  • Dietary requirements or allergies
  • Seating or room preferences
  • Tournament format interest
  • Occasion details (for example, celebrations or corporate events)

Website usage & technical information

When you visit our website, we may automatically collect limited technical and usage information through cookies and analytics tools, such as:

  • Pages viewed and navigation paths
  • Browser type and device information
  • Approximate location (at city or region level)
  • Time spent browsing and on-page interactions

This information is generally de-identified and used in aggregate form.

How Your Information Is Used

We use personal information solely for purposes connected to running Theam Berttable as a premium offline poker lounge, card room and grill restaurant, and for delivering a refined guest experience.

Core operational purposes

  • Reservations & waitlists To confirm and manage poker table and dining reservations, private room bookings, and to coordinate group arrivals.
  • Responding to enquiries To answer questions about offline poker formats, blind structures, chip stacks, dining menus, accessibility and venue policies.
  • Personalised service To tailor your visit, including dietary considerations, preferred seating, and interest in specific Texas Hold'em tournaments or Pot-Limit Omaha events.

Administrative & legal purposes

  • Venue operations To support staffing, table allocations, offline card room scheduling, tournament registration and guest safety requirements.
  • Updates & notifications To provide booking confirmations, schedule changes, important house rule updates or essential information relevant to your visit or tournament entry.
  • Legal compliance To comply with Australian law, hospitality regulations and any record-keeping obligations for licensed venues.

We do not use your personal information for unrelated third-party marketing activities.

Data Security Measures

We take data security seriously and apply layered safeguards designed to keep your personal information protected, confidential and handled with care.

Technical safeguards

  • Encrypted forms Reservation and enquiry forms are transmitted using secure, encrypted connections where supported by your browser.
  • Secure servers We work with hosting and service providers that implement recognised security measures to protect stored data.

Organisational safeguards

  • Limited access Access to personal information is restricted to team members and service providers who need it to manage bookings, events and guest services.
  • Confidential handling Staff are expected to handle guest details discreetly and in line with this Privacy Policy.

Retention & deletion

We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy, or as required by law. When information is no longer needed, we take reasonable steps to de-identify or securely destroy it.

Sharing and Disclosure

We respect the trust you place in us when you share your details and do not sell, rent or trade your personal information.

Essential service providers

We may disclose personal information to carefully selected third parties who assist us in operating our offline poker lounge and grill, such as:

  • Reservation and booking platforms
  • Website hosting and analytics providers
  • IT support and security services
  • Email or communication platforms

These service providers may only use your information to perform services for us and must handle it in accordance with privacy and confidentiality requirements.

Legal and safety disclosures

We may also disclose personal information where:

  • Required by law We are obliged to respond to lawful requests, regulatory enquiries, or to comply with licence conditions or court orders.
  • Venue safety It is reasonably necessary to protect the safety, rights or property of guests, staff, or Theam Berttable, including managing serious security or conduct issues in the card room or dining areas.

If we ever consider sharing information for a new purpose that is not covered in this policy, we will seek your consent where required by law.

Cookies and Website Analytics

Our website uses cookies and similar technologies to support smooth browsing, understand how guests interact with our pages, and refine the experience of exploring our card room, tournament and dining information online.

How we use cookies

Cookies are small data files stored on your device when you visit our website. We may use:

  • Essential cookies To support core site functionality, such as page navigation and secure form submissions.
  • Analytics cookies To understand how visitors discover, browse and use our pages, including interest in poker tables, Texas Hold'em tournaments, Pot-Limit Omaha events and dining menus.

Managing your preferences

You can adjust your browser settings to:

  • Accept or reject cookies
  • Delete stored cookies
  • Receive alerts when cookies are being used

Note that restricting certain cookies may affect how some website features perform. For more detail on how we use cookies, you can also review our separate Cookie Policy.

Access, Correction & Deletion Rights

You are entitled to request access to, correction of, or deletion of the personal information we hold about you, subject to certain limitations in Australian privacy law.

Requesting access

You may request a summary of the personal information we hold about you, such as contact details, reservation history or offline poker event registrations. We may ask you to verify your identity before providing access, to help protect your privacy.

Correction & updates

If you believe any information we hold is inaccurate, incomplete or out of date, you can ask us to correct it. We will take reasonable steps to update or clarify the information so that it is accurate, relevant and up to date.

Deletion & privacy concerns

You may request that we delete personal information we hold about you, where it is no longer required for our operations or record-keeping obligations. If you have any concerns about how your information has been handled, you can contact our privacy officer using the details on our Contact Us page. We will respond to your request or complaint within a reasonable time.

Children’s Privacy & Age Restrictions

Theam Berttable is a premium offline poker lounge, social card room and grill restaurant that operates as a strictly 18+ venue.

If we become aware that personal information has been collected from someone under 18 years of age, we will take reasonable steps to delete that information, except where retention is required by law.

Updates to This Policy

We may review and update this Privacy Policy from time to time to reflect changes in law, our venue operations or our approach to data protection.

How we will notify you

Any significant changes to this Privacy Policy will be published on this page. Where appropriate, we may also highlight updates on other key pages of our website.

Reviewing the latest version

We encourage you to review this Privacy Policy periodically so you remain informed about how we manage personal information for reservations, enquiries, chip stack and tournament registrations, and our broader card room and dining operations.

Last updated: 21 August 2026

Questions about this Privacy Policy?

If you would like to access or correct your information, request deletion, or clarify how we protect your privacy while you enjoy our offline poker tables and dining experiences, our team is here to assist.

Ready to join us for offline poker and dining at Theam Berttable?

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